Terms of Service

These terms

These terms are an agreement between you and The Graybridge Data Company LLC ("Graybridge Data," "we," "us"), 1 E Erie St, Ste 525, Chicago, IL 60611. They cover graybridgedata.com, our platform, our reads and anything else we provide (the "Service").

If you use the Service for a company, you agree to these terms for that company, and "you" means both you and it.

If you and we sign a separate agreement, such as a pilot agreement or an annual order form, that agreement controls wherever it differs from these terms.

Our Privacy Policy explains how we handle personal information.

Accounts

• You must be at least 18 and using the Service for business.
• Sign up with your own work email. Keep your account details accurate.
• Your whole team at your company can use the Service. You are responsible for everything done under your account.
• Tell us right away at [email protected] if you think someone has used your account without permission.

Plans and payment

• Free reads. We may give you free reads on a set number of brands. They are free for that scope only, and we may end free access at any time.
• Paid plans. Your plan, price, number of brands and length are shown when you buy or in your order form. Prices are in US dollars and do not include taxes, which you pay where they apply.
• Pilots. A pilot runs for its stated term and then ends. It never renews automatically. If you choose an annual plan, the pilot fee is credited as stated in your offer.
• Annual plans are invoiced and due as stated on the invoice.
• Payments are processed by Stripe. If a payment fails, we may pause your plan until it is paid.
• Refunds. Fees are not refundable except where the law requires, or where your signed agreement says otherwise.
• When a plan ends, you keep access to your account and billing, but not to paid reads, until you start a new plan.

What our reads are, and what they are not

• Public data only. Our reads come from public online sources: brand storefronts, Google Shopping, the Meta Ad Library and public Instagram posts. We do not see a brand's revenue, margins, units, wholesale, in-store or marketplace sales, or anything behind a login.
• Counts can differ from yours. Search results change by location, device and day. A number you check yourself may differ from ours. Each finding carries the date we collected it.
• Some numbers have more than one cause. Where that's true, we list the plausible causes rather than pick one.
• Not investment, legal or financial advice. Our reads are one input among many. You are responsible for your own decisions, including whether to invest in, buy, sell or hold any company.
• No guarantee of accuracy. We work to get every number right and will explain or correct any you dispute, but we do not guarantee the reads are complete, current or error-free.

Using the Service

You may use our reads inside your own company, including sharing them with colleagues and your portfolio companies. You may not:

• Resell, republish or redistribute our reads or data outside your company without our written permission.
• Copy, scrape or bulk-download the Service, or use it to build a competing product.
• Reverse engineer the Service, get around its limits or security, or access it with someone else's account.
• Use the API without a valid token and a plan that includes it.
• Use the Service to break the law or to harass or profile individuals.

Ownership

We own the Service, our methods, our reads and our data. You get the right to use them as described above while your plan is active, and to keep reads you downloaded for your internal records afterward. If you send us feedback, we may use it without owing you anything.

Confidentiality

The brands you track or ask us to read are your confidential information. We will not show them to other customers, name your company alongside them in anything we publish, or use them for any purpose other than providing the Service to you. Brands already on our public list stay public.

If we share non-public information with you, such as pricing in a proposal, please keep it confidential too.

No warranties

Except as stated in these terms or a signed agreement, the Service is provided "as is" and "as available." To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose, accuracy and uninterrupted availability.

Limit of liability

To the extent the law allows:

• Neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, lost deals or lost investment returns.
• Our total liability for any claim about the Service is limited to the fees you paid us in the 12 months before the claim. If you paid nothing, it is limited to $100.

These limits do not apply where the law does not allow them.

Indemnity

If a third party brings a claim against us because you broke these terms or misused the Service, you will cover our reasonable costs of that claim.

Ending the Service

You can close your account at any time from your Profile. We may suspend or close an account that breaks these terms or doesn't pay, and we will tell you why. If we stop offering the Service entirely, we will give you at least 30 days' notice and refund any prepaid time we did not deliver.

The sections on ownership, confidentiality, warranties, liability and indemnity continue after your account ends.

Governing law

These terms are governed by the laws of the State of Illinois. Any dispute will be heard in the state or federal courts in Cook County, Illinois, and both of us agree to those courts.

Changes to these terms

We may update these terms. We will change the effective date at the top and email account holders before a significant change takes effect. If you keep using the Service after that, the new terms apply. A signed agreement can only be changed in writing by both of us.

Everything else

• If part of these terms can't be enforced, the rest still applies.
• Not enforcing a term right away doesn't mean we give it up.
• You may not transfer your account without our consent. We may transfer these terms as part of a merger or sale of the company.

Contact

The Graybridge Data Company LLC
1 E Erie St, Ste 525, Chicago, IL 60611
[email protected]